Client Knowledge Base
Frequently Asked Questions
Guidance regarding bespoke architectural commissions, material provenance, white-glove logistics, and care rituals.
Bespoke Commissions & Customizer
Every custom piece begins in our digital atelier customizer or through our Soho studio. Once you select your configuration, textile, and hardwood finish, our technical drafting team produces 3D CAD drawings for your approval before hand-cutting begins in our workshops.
White-Glove Delivery & Installation
Our white-glove service includes calibrated appointment scheduling, two-person inside placement into your chosen room, complete component assembly, leveling, and removal of all protective packing materials. We also arrange building COI (Certificate of Insurance) verification for luxury residential buildings.
Materials, Timber & Care
Guarantee & Warranty
Require Additional Architectural Guidance?
Our Soho flagship design concierge is available directly for bespoke dimension calculations and building logistical inquiries.